Last update: 2020

I. General Principles of Data Protection and Purposes

We, DIMOVE Entwicklungs und Handels GmbH place great emphasis on the protection and security of your personal data. While collecting, processing and using your personal data, the protection of your privacy and compliance with the data protection rules and regulations is of particular importance to us. Therefore, your personal data is exclusively collected, processed and used in compliance with data protection rules and regulation. We have adopted this Privacy Policy to let you know how we treat the information that we collect from you online and offline, the kinds of information we may collect, how that information is used and with whom we share it.

II. Collection of Data

Personal data consists of details regarding the personal or material circumstances of an identified or identifiable individual. Consequently, your personal data comprises all information that allows your identification, such as your name, address, phone number or your email account. We will only collect, process and use personal data if and to the extent that you have voluntarily shared this information for a specific collection and/or use of data, a legal provision permits the specific data collection and/or use, or if you have granted your prior express consent.

This Privacy Policy applies to Personal Information that is Processed by DIMOVE in the course of our business, including via the DIMOVE Site, , and through our, Apps, forums, social media accounts, blogs, studios, retail showrooms, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of DIMOVE). All individuals whose responsibilities include the Processing of Personal Information on behalf of DIMOVE are expected to protect that data by adherence to this Privacy Policy.

Since our headquarter is located in Austria and our Website is also operated from Austria, the collection, processing, and use of your personal data are generally carried out in Austria, unless otherwise provided in this Privacy Policy.

  • You may provide Personal Information directly to DIMOVE through participating in surveys, during events such as promotions, expos or presentations and requesting Services or information.
  • Certain passive information may also be collected about your visit on our website, including through cookies and similar technologies as described below. It is our goal to collect only that information which is relevant for the purposes of Processing. Below are the ways we collect Personal Information and how we use it.

It is our goal to collect only that information which is relevant for the purposes of Processing. Below are the ways we collect Personal Information and how we use it.

III. Types of information we collect

DIMOVE collects Personal Information regarding its current, prospective, and former clients, customers, users, visitors, guests and Employees (collectively “Individuals”).

Information You Provide Directly to Us. When you contact us directly or engage in certain activities, such as purchasing DIMOVE products, we may ask you to provide some or all of the following types of information:

  • When you choose to purchase DIMOVE products including fitness equipment and accessories, we may collect information from you including Personal Information, such as your name, email address, mailing address, phone number, payment information, such as a credit card number and/or other related information that may be required from you to complete your purchase (“Financial Information”). Unless we tell you otherwise at the time of your purchase or application for financing, we do not collect, store or maintain your Financial Information. Furthermore, you will receive our order and shipping confirmation by email.

We only pass on the data of the customer to the shipping company responsible for the delivery, insofar as this is necessary for the delivery of the goods. To process payments, we pass on payment data to the bank responsible for the payment.

Communication with Us. We may collect Personal Information from you such as email address, phone number or mailing address when you choose to request information about our Services, register to receive DIMOVE communications over email or text messaging, participate in promotions, request to receive customer or technical support or otherwise communicate with us.

Since the communication by email will not occur via a secured data link, please do not send confidential information such as bank or credit card data, etc.

Automatic Data Collection. We may collect certain information automatically through our methods of web analysis, such as your Internet protocol (IP) address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geolocation information, hardware type, operating system, Internet service provider, the date and time of your visit, the amount of time you spend on each page, and other actions are taken through use of the Services.

Information from Other Sources. We may receive information about you from other sources, including through Third-Party services and organizations, to supplement information provided by you. This supplemental information allows us to verify information that you have provided to DIMOVE and to enhance our ability to provide you with information about our business, products, and Services.

IV. Use of Personal Information

We acquire, hold, use and Process Personal Information about Individuals for a variety of business purposes, including:

To Provide Products, Services or Information Requested. DIMOVE may use information about you to fulfill requests for products, services or information, including information about potential or future Services, including to:

  • Generally manage Individual information;
  • Respond to questions, comments, and other requests;
  • Contact you to answer requests for customer support or technical support;

Administrative Purposes. DIMOVE may use Personal Information about you for its administrative purposes, including to:

  • Develop new products and Services;
  • Ensure internal quality control;
  • Verify Individual identity;
  • Send emails to the email address you provide to us for informational and operational purposes, such as account management, customer service;
  • Process payment for products or services purchased;
  • Process applications and transactions;
  • Prevent potentially prohibited or illegal activities;
  • Enforce our Terms.

Marketing DIMOVE Products and Services. DIMOVE may use Personal Information to provide you with materials about offers, products, and Services that may be of interest, including new content or Services. DIMOVE may provide you with these materials by phone, postal mail, or email, as permitted by applicable law. Such uses include:

  • To tailor content, advertisements and offers;
  • To notify you about offers, products, and services that may be of interest to you or about which you have previously expressed an interest;
  • For other purposes disclosed at the time that Individuals provide Personal Information; or
  • Otherwise with your consent. You may contact us at any time to opt-out of the use of your Personal Information for marketing purposes.

Research and Development. DIMOVE may use Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and Services or develop new products and Services. From time to time, DIMOVE may perform research (online and offline) via surveys. We may engage Third-Party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous Individual and aggregate data for research and analysis purposes.

Direct Mail, Email. Individuals who provide us with Personal Information, or whose Personal Information we obtain from Third Parties, may, as permitted by law, receive periodic emails, newsletters, mailings or phone calls from us with information on DIMOVE’s or our business partners’ products and services or upcoming special offers/events we believe may be of interest.

Other Uses. DIMOVE may use Personal Information for which we have a legitimate interest, such as direct marketing, individual or market research, fraud protection, or any other purpose disclosed to you at the time you provide Personal Information or with your consent.

V. Cookies

When you visit our Website, we may store information in the form of a cookie or using technology comparable with cookies on the computer or mobile device that you use (hereinafter collectively referred to as: “Cookies”) Accepting these Cookies is not a prerequisite for visiting our Website. However, please note that some features are only usable if you allow us to place Cookies on your computer or device.

Cookies. Cookies are small files that are stored on your data medium and that store certain settings and data for data exchange with our system via your browser. Generally, there are two different kinds of cookies: the so-called session cookies that are deleted as soon as you close your browser and temporary and/or permanent cookies that are stored on your data medium for an extended or indefinite period. Storing cookies on your computer enables us to design our Website and Online Shop and the services offered through these channels in a useful way and to make our offers more accessible to you.

Stored information with cookies. The Cookies used by us do not store any personal data. The Cookies we use may not be attributed to a certain individual, and, thus, they do not identify you. When a Cookie is activated, it is assigned an identification code. We do not match your personal data with other information. Based on the Cookie technology, we will, at the most, receive pseudonymized information, for example, which of our pages were visited and which of the offered services were used.

Prevent the storing of the cookies. You can make settings in your browser to disallow the use of Cookies unless you agree. If you do not agree on a case by case basis, this constitutes an objection to our use of Cookies. If you do not wish us to recognize the computer or mobile device that you operate, you can prevent the storing of cookies on your data medium by selecting “do not accept cookies” in your browser settings. For further details please refer to the user manual provided by the producer of your browser.

VI. Google Analytics

We may also use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics on some of our Services and to develop website content. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit You can opt-out of Google’s collection and Processing of data generated by your use of the Services by going to

Our uses of such Technologies fall into the following general categories: 

Operationally Necessary. We may use Technologies that are necessary for the operation of our Site, Services, applications, and tools. This includes Technologies that allow you access to our Site, Services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security;

Performance Related. We may use Technologies to assess the performance of our Site, applications, services and tools, including as part of our analytic practices to help us understand how our visitors use our Site, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services or tools;

Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Sites, Services, applications or tools.

Advertising or Targeting Related. We may use first-party or Third-Party cookies and web beacons to deliver content, including ads relevant to your interests, on our Sites or on Third-Party Sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as, whether you have clicked on an advertisement.

VII. Third-Party Websites and Social Media Platforms

The Site may contain links to other websites and other websites may reference or link to the DIMOVE Site or other Services. These other domains and websites are not controlled by us, and DIMOVE does not endorse or make any representations about Third-Party websites or social media platforms. We encourage you to read the privacy policies of each and every website and application with which you interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting other websites or applications is at your own risk.

The Site may also contain links and interactive features with various social media platforms (e.g., widgets). If you already use these platforms, their cookies may be set on your device when using the Site or other Services. You should be aware that Personal Information which you voluntarily include and transmit online in social media platform or otherwise online, may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a Third-Party platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by Third-Parties for any number of purposes.

VIII. Information We Share

You agree that all Personal Information collected via or by DIMOVE may be transferred, Processed and stored anywhere in the world, including but not limited to, the United States, Canada, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. By providing information to DIMOVE, you explicitly consent to the storage of your Personal Information in these locations.

IX. International Data Transfer

We may share your information as described in this Privacy Policy (e.g., with our Third-Party service providers; to comply with legal obligations; to enhance the Services, to protect and defend our rights and property) or with your permission.

We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers. The types of service providers to whom we entrust

Personal Information include service providers for:
(i) provision of IT, analytics and related services;
(ii) provision of information and services you have requested;
(iii) payment processing;
(iv) customer service activities such as deliveries and member support.

DIMOVE has executed appropriate contracts with the service providers that prohibit them from using or sharing Personal Information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements, and this Privacy Policy.

Business Partners. DIMOVE may share Personal Information with our business partners, and affiliates for our and our affiliates’ internal business purposes or to provide you with a product or service that you have requested. DIMOVE may also provide Personal Information to business partners with whom we may jointly offer products or services, or whose products or services we believe may be of interest to you. In such cases, our business partner’s name will appear, along with DIMOVE. DIMOVE requires our affiliates and business partners to agree in writing to maintain the confidentiality and security of Personal Information they maintain on our behalf and not to use it for any purpose other than the purpose for which DIMOVE provided them and to comply with this Privacy Policy.

Disclosures to Protect Us or Others (e.g., as Required by Law and Similar Disclosures). We may access, preserve and disclose your Personal Information, other account information and content if we believe doing so is required or appropriate:

(i) to comply with law enforcement or national security requests and legal processes, such as a court order or subpoena; (ii) to respond to your requests;
(ii) to protect yours’, ours’ or others’ rights, property or safety;
(iii) to enforce DIMOVE policies or contracts;
(iv) to collect amounts owed to DIMOVE;
(v) to comply with records retention policies;
(vi) when we believe access, preservation, or disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or
(vii) if we believe that access, preservation, or disclosure is otherwise necessary or advisable.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. In such event, DIMOVE will endeavor to direct the transferee to use Personal Information in a manner that is consistent with the Privacy Policy in effect at the time such Personal Information was collected.

X. Your Rights

General. If you should have any questions on the collection, processing and/or use of your personal data by us, we will be glad to provide you with information on the data stored about you – at any time, free of charge and promptly. Please contact us if you wish your data to be corrected, blocked or deleted or if you should have any complaints, inquiries or general questions on the topic of data protection. Please send an email to the following account:

Rights of access, rectification, erasure, and restriction. Where permitted by applicable law, you may inquire as to whether DIMOVE is Processing Personal Information about you, request access to Personal Information, and ask that we correct, amend or delete your Personal Information where it is inaccurate or has been processed in violation of your rights under data privacy laws that apply in the country where you live. Where otherwise permitted by applicable law, you may send an e-mail to or use any of the methods set out in this Privacy Policy to request access to, receive (port), seek rectification, or request erasure of Personal Information held about you by DIMOVE.

Although DIMOVE makes good faith efforts to provide individuals with access to their Personal Information, there may be circumstances in which DIMOVE is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary. If DIMOVE determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, DIMOVE will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

XI. Retention

Your personal data will be deleted when this data is no longer required for the purpose for which it had been stored, unless statutory retention duties provide otherwise, or if its storage is not permissible for other statutory reasons. In these events, you may assert your claim to deletion of personal data. Instead of deleting data it can also be blocked, if the deletion conflicts with statutory or contractual retention periods, if there is reason to believe interests that objectively warrant protection would be adversely affected by the deletion, or if due to the particular type of storage the deletion is not possible or only with a disproportionate amount of effort.

XII. Compliance and Accountability

If you have any questions about our privacy practices, this Privacy Policy, or how to submit a complaint with the appropriate authority, please contact DIMOVE by email at or by mail at the below address. We or our Data Protection Officer will address your concerns and attempt to resolve any privacy issues in a timely manner.